Fixing a Job with Errors

If you've received a notification from Denim stating that a job needs to be fixed, don't worry! The steps to resolve are simple.

All you have to do is navigate to your Denim Dashboard, and head to the Jobs Board. Then, find the job with the red triangle next to it.

Select the job, and then you'll be able to see the notes from our team. From there, select the "Revert to Draft":

Then, fix the issue and/or upload documents, before hitting the "Submit for Funding" button:

Then, our team will re-review the load, and let reach back out if there are any issues.

Follow the instructions for your specific notification

Duplicate job or reference numbers

If the rejection says the job duplicates another job number with a particular PO number, the notice identifies a duplicate job or reference-number conflict. It does not, by itself, show that the rate confirmation is wrong. Revert the job to Draft, compare the displayed identifiers with those for the intended job, and correct only reference values that are actually wrong before resubmitting. Do not guess which identifier is incorrect. Delete the job only if it is an unintended duplicate that should not be submitted.

If the referenced job is already funded

If Support confirms that the referenced job is already funded or paid and that no job is pending or rejected, no further action is needed for that already-processed job. Do not revert, edit, delete, or resubmit it based only on the duplicate notice. If the portal still shows an error, send Support a screenshot so they can review it.

Issues you believe are incorrect

If a job-issues notification says to mark an issue as “flagged incorrectly,” use that option for an issue you believe is erroneous while reviewing the job. This is an alternative to changing documents for that issue. Flagging an issue does not, by itself, approve the job, clear other issues, or guarantee funding.

Duplicate documents

For a notice saying, “Duplicate document found in Job #[number],” revert the affected job to Draft, replace the duplicate with the correct, non-duplicate document for that specific load, and resubmit it for funding. The notice does not establish that the rate confirmation or load references are wrong. Do not assume which attached file is incorrect or use an unverified comparison method to choose one. Resubmission does not guarantee approval or funding.

When the same paperwork was used for multiple loads

In a support-reviewed case, several rejected loads used the same paperwork, which Support identified as a duplicate. Support directed the carrier to delete and resend. This diagnosis and remedy apply to that reviewed case only. For each affected load, follow Support’s direction and send the correct paperwork for that load. Do not delete a job unless Support confirms the duplicate and directs you to do so. This does not establish that resubmission was completed or that any load was approved or funded.

When the job identity or deletion request is uncertain

If you believe a referenced job was already deleted, want to delete a different referenced job, or cannot safely determine which record to change, do not delete or resubmit a potentially valid job based only on the notice or that claim. Send the correct load paperwork to Support for review. In a support-reviewed correction, Support used the supplied paperwork to replace or correct the existing job record, including its job number and broker name. This is not a promise that Support will always replace a record, and it does not confirm that resubmission, approval, or funding occurred.

Order number already used by another broker or an expired order

If a new submission says its order number is already in use and you believe the existing order belongs to another broker or is expired, do not infer which record is wrong, reuse the number, or add a suffix on your own. Ask Support to verify the conflict and confirm a safe reference before changing or resubmitting the job. A support resolution may amend a reference in a particular case, but there is no general suffix format or guarantee that changing the reference will result in approval or funding.