How to Request a Revised Invoice for an Incorrect or Updated Amount

Last updated: August 17, 2026

If an invoice submitted through Denim contains an incorrect amount — whether due to a rate change, disputed charge, or missing accessorial — you can request a revised invoice by contacting the Denim support team. This article explains how the process works depending on the status of the job.

Before the Job is Approved / Advance Paid Out

If the job has not yet been approved and the advance has not been paid out, you may be able to update the invoice amount directly through the Denim portal. If you encounter any issues doing so, contact Denim support and provide:

  • The job or load number

  • The correct invoice amount

  • The updated rate confirmation (if applicable)

The Denim team will update the rate and resend the revised invoice to the broker/customer on your behalf.

After the Job is Approved / Advance Paid Out

Once a job has been approved and your advance has been paid out, the invoice amount cannot be updated directly through the portal. However, Denim can still assist in the following ways:

If the Invoice Amount Needs to Increase

Denim will no longer process refactors for updated invoice amounts. Instead, the team will:

  1. Manually adjust the rate on the invoice and resubmit it to the broker.

  2. Once the broker pays the additional amount, any overage will be issued to you as a rebate to your Denim Cash.

To initiate this, email support@denim.com with the revised rate confirmation and the correct invoice amount. Denim will update the invoice and rebill the broker.

Important: To avoid delays, always make sure all updated rate information and additional charges are finalized before submitting a load for factoring.

If the Invoice Amount Needs to Decrease

If a broker or customer is disputing a charge and a lower invoice amount has been agreed upon, send the revised invoice to support@denim.com with:

  • The invoice or job number

  • The revised total amount

  • A brief explanation of what was removed or changed (e.g., storage fee removed, rate corrected)

  • The revised invoice document (if available)

The Denim team will update the invoice in the system and resend it to the broker.

If the Broker Has Already Paid a Partial Amount

If the broker has already paid a portion of the invoice and a balance remains, Denim will need a revised invoice reflecting the outstanding balance before the broker can process the remaining payment. Contact support@denim.com to request this revised invoice.

If the Invoice Was Submitted with the Wrong Amount from the Start

If the original invoice was submitted with an incorrect amount (e.g., wrong rate entered), contact Denim support as soon as possible. Provide the correct rate confirmation and the accurate invoice total. The sooner this is caught, the easier it is to correct before payment is processed.

Contact Denim Support

For any invoice revision requests, reach out to the Denim team: