How to Request a Revised Invoice for an Incorrect or Updated Amount

If an invoice submitted through Denim contains an incorrect amount, rate, accessorial, load reference, PO, billed-to customer, or other billing detail, contact the Denim support team. The available correction depends on the job status and the documents or written approval available from the broker or customer. A corrected or resubmitted invoice does not by itself prove that the broker received it, that payment was approved or made, or that recovery is guaranteed.

Before the Job is Approved / Advance Paid Out

If the job is still pending or not approved and no advance has been paid out, Denim support may direct you to revert the job to Draft, upload the revised rate confirmation, and resubmit it for funding. Use this path only when support confirms it applies, and provide the required revised rate confirmation; do not use it after approval or without the supporting document. If you encounter issues updating the invoice amount, contact Denim support and provide:

• The job or load number

• The correct invoice amount and any corrected invoice or rate details

• The updated rate confirmation, if applicable

• Any supporting broker approval for an additional charge

The Denim team will review the job status and confirm whether you should update and resubmit it or whether support must make the correction.

After the Job is Approved / Advance Paid Out

Once a job has been approved and your advance has been paid out, the invoice amount cannot be updated directly through the portal. Contact Denim support with the affected job or load, the corrected information, and the applicable rate confirmation or written broker approval. For an incorrect fuel charge on a submitted or factored job, Support must confirm the job's status and the applicable correction path. In one support-led case, the advance was reversed before the job was rejected, but this sequence is not guaranteed for every incorrect fuel charge. If the carrier payable has already been paid, rejection or reversal may not be available and Support may direct a different case-specific option. Do not assume you can directly edit or reject an already advanced job, and do not assume replacement funding, payment, or a particular timing. Support will review the job's status and confirm the appropriate correction, rebilling, or recovery path.

If the Invoice Amount Needs to Increase

For a same-job rate increase after approval and advance payout, Denim may manually adjust and resubmit the invoice to the broker. In the verified route, any additional funds received from the broker are rebated to Denim Cash. This is separate from an additional delivery under a reused PO, an omitted accessorial, or a billing-field correction; Support must confirm case-specific handling.

For an additional delivery, it can be treated as a new load only when the broker issues a revised rate confirmation with a new PO. If the broker will not issue a new PO, send the updated rate confirmation and available BOLs to support. Support may attach the documents and rebill the existing invoice; ask support to confirm the case-specific handling.

1. For the existing same-job increase route, Denim may manually adjust the rate on the invoice and resubmit it to the broker.

2. If the broker pays the additional amount in the verified approved/advanced same-job route, any overage may be issued as a rebate to your Denim Cash. Support must confirm the applicable handling; do not conflate this with a separate delivery, omitted accessorial, or billing-field correction.

For the separate additional-delivery scenario, any overage may be credited to Denim Cash after broker payment, but support must confirm how the documents and payment will be handled. Do not assume payment or recovery will occur.

Separate supplementary charge: If the original freight has already been paid, Support may direct a subsequent charge, such as detention, to be invoiced as a separate non-factored job rather than added to the original factored invoice. In one verified case, the amount was to be applied to Denim Cash only after it was received. Support must verify the payment and allocation; this arrangement is not guaranteed for every supplementary charge, and no receipt, payment, recovery, or timing is guaranteed.

To initiate a correction, email support@denim.com with the revised rate confirmation, correct invoice amount, affected job or load, and any supporting documents. If an additional charge is not shown on the current rate confirmation, include an updated rate confirmation or written broker approval showing the additional amount. A verbal promise or an incurred cost alone does not establish approval or payment eligibility.

For an omitted accessorial, such as a permit or other approved fee, provide the supporting paperwork for review. Support may rebill the broker; ask support to confirm the status-dependent handling and where any amount collected would be paid. This is distinct from the approved/advanced same-job increase route to Denim Cash, and collection is not guaranteed.

If the Invoice Amount Needs to Decrease or Is Disputed

If the broker or customer disputes the invoice amount itself, first compare the invoice with the final rate confirmation and work directly with the broker or customer to establish the agreed rate. Then contact support to review an invoice update to that agreed amount. Whether the invoice remains unpaid during a dispute depends on the payer's notice; do not treat this as a universal payment rule.

If the payer explicitly agrees in writing to short-pay the agreed amount instead of requiring a revised invoice, obtain confirmation from Denim support or collections before relying on that option. In a confirmed case-specific arrangement, support charges back the difference only after the payer's payment is received. A payer's offer alone does not guarantee that every short-payment can bypass a revised invoice.

If a lower amount has been agreed and no short-pay exception has been confirmed, send support the revised invoice and the information below:

• The invoice or job number

• The revised total amount

• A brief explanation of what was removed or changed

• The revised invoice document, if available

• The final rate confirmation or written payer approval supporting the agreed amount

The Denim team will review the information and may update the invoice and resend it to the broker. If support confirms that the corrected invoice was uploaded to the correct job, an incoming payment should be applied to that job correctly; this is an expectation, not proof that payment has posted or been allocated.

If the correction is followed by a chargeback, do not assume it is a refund, follows a standard formula, or will automatically be reversed when the broker pays. Ask support to confirm the specific invoice correction, chargeback amount, account-specific basis, and how any later broker payment will be applied.

If a Corrected Invoice Has Not Resolved a Payment Delay

Submitting or correcting an invoice does not establish that the broker received the corrected version. If payment is delayed, ask factoring support to verify whether the corrected invoice was resent to and received by the broker and to confirm the corrected amount. Do not assume a BOL is always required or promise a payment date.

If payment predates the correction or an unapplied balance remains, provide the payment or remittance details and the intended invoice or job allocation. Ask support to verify and apply the residual. This is different from moving an already-received payment to another invoice or load.

If the broker has already paid a portion of the invoice and a balance remains, contact support@denim.com with the payment details and the revised invoice or agreed amount. Support will confirm whether a revised invoice is needed before the broker can process the remaining payment. A partial payment, corrected invoice, or short-pay arrangement does not by itself guarantee collection or recovery.

Other Corrections That Require Support Review

Contact support rather than editing a submitted job yourself in these situations:

• Rejected incorrect-rate job: If support rejects a job because its rate is incorrect, support may instruct you to delete the rejected job and re-add it at the corrected rate. Follow the case-specific instructions; this is not a universal process.

• Incorrect fuel charge on an advanced job: Contact Support with the affected job or load and corrected rate documentation or written broker approval. Support must review the job status and may coordinate a correction such as reversal and rejection, but the observed reversal-before-rejection sequence is not guaranteed. If the carrier payable has already been paid, a reject/reversal may not be available and Support may direct another option.

• TMS fuel-charge error: For jobs where a TMS error omitted fuel, support may review whether eligible jobs should be rejected, advances reversed, and jobs rebuilt after accounting completes the reversal. If a job cannot be rejected because the carrier payable was already paid, support may instead direct you to create a separate, distinguishable job and bill only the missing fuel portion. These are case-specific support-directed options, not a universal TMS rule or timing requirement.

• Wrong load reference or changed load number: Compare the submitted reference with the broker's correct load documentation, then send support the correct reference, updated rate confirmation, and supporting documents. Support may correct the job reference and rebill or update the revised invoice as appropriate. Short funding alone does not prove that the reference is wrong, and eligibility depends on job status. If a broker changes a load number and provides an updated rate confirmation before settlement, ask factoring support to review the load reference and revised invoice; do not delete or recreate the job unless support directs you to do so.

• Voided and replaced load reference: If the broker confirms in writing that the invoiced reference was voided and replaced, provide that confirmation and the replacement reference to support for review. Support may update the submitted job and reinvoice it; do not delete or recreate the job unless support directs you to do so.

• Corrected or updated invoice number: If support says a revised rate confirmation with the correct or updated invoice number is required before funding review, submit that document to support. Submission does not prove funding or payment, and a broker portal status does not establish that the corrected document reached the factoring team.

• Clerical invoice-description correction: For a description or label change, such as correcting an accessorial label, ask Support whether it can correct the existing invoice directly. In one verified case, the invoice was corrected without rejecting and resubmitting the job. This does not establish a path for amount or rate changes, every job status, or every invoice correction; do not self-edit a submitted invoice.

• Wrong customer, broker, PO, or billed-to details: If a different customer should be billed, first add the intended customer in the portal, then contact support about the affected load. For an incorrect PO or billed-to field, provide the affected job or load and the correct PO and billed-to information. Support may correct the details, reissue, and resend the invoice, subject to job status. Do not change the billed party or assume a correction changes NOA, remittance, or bank instructions.

• Wrong-broker chargeback recovery: If the original broker was billed incorrectly and your payment was charged back, support may correct the broker information and reinvoice the intended broker. Funds may be applied back to Denim Cash only after that broker pays. Support must confirm whether the case qualifies; payment and recovery are not guaranteed.

Contact Denim Support

For any invoice revision, payment-recovery, reference, or billing-field request, reach out to the Denim team:

• Email: support@denim.com

• Phone: 1-888-777-5543

Include the affected job or load, the corrected invoice or rate confirmation, relevant written broker approval, and any payment or remittance details. For a lower agreed amount, also provide the revised total, an explanation of the change, and the revised invoice if available. Support will confirm the available path for that job's status; do not assume that a correction guarantees receipt, funding, payment, chargeback reversal, or recovery.