Why is my load pending and how do I get it funded?

Last updated: August 17, 2026

If your load is showing as pending or has not yet been funded, there are several common reasons this can occur. Understanding each scenario will help you take the right steps to get your payment released as quickly as possible.

1. Load Not Showing in TriumphPay, Relay, or the Broker Portal

One of the most common reasons a load cannot be funded is that it is not appearing in TriumphPay, Relay, or the broker's payment portal. Funding cannot be released until the load is visible and updated in the system.

What to do: Contact your broker and ask them to update the load in TriumphPay or Relay (depending on which portal your broker uses). Once the load appears and is marked correctly, our team can proceed with funding.

For Relay-based loads, our team will send a Notice of Assignment (NOA) to the broker's accounting email and to noa@relaypayments.com, but cannot fund the load until the broker updates the status in Relay.

2. Load Status Not Updated to "Delivered"

Even if a load has been physically delivered, funding cannot proceed until the broker updates the load status to Delivered in TriumphPay. If the load is still showing as Pending, Booked, or In Transit, payment will be on hold.

What to do: Reach out to your broker and specifically request that they update the load status to Delivered in TriumphPay. Once that update is made, our team will be able to move forward with the funding process.

3. Awaiting Broker Verification

Some loads require direct confirmation from the broker before funding can be approved. Our verification team will attempt to contact the broker via email and phone. However, if the broker has not responded, the load will remain in a pending state.

Our verification team has a 10-day review period to receive broker responses—if the broker does not respond within this window, the load will be rejected and cannot proceed to funding.

What to do:

  • Email support@denim.com and your broker's accounting contact simultaneously, requesting confirmation that the load is "good to be paid and factored." This dual-email approach ensures both parties are notified and can coordinate verification more quickly.

  • Use the appropriate broker email address for your specific need:

    • For rate verification requests, use the broker's dedicated verification email

    • For submitting paperwork and invoices, use the payables email address

  • Alternatively, contact the broker's agent directly using the information on your Rate Confirmation sheet, as they can verify delivery status, confirm rates, and answer BOL questions

  • Make sure the broker replies from their official accounting or accounts payable email address on file, as confirmations from other email addresses may not be accepted.

  • If the broker has not responded after multiple attempts, ask our support team to send a Notice of Assignment (NOA) to the broker's designated NOA email address (format: BROKERNAME@noa.triumphpay.com for TriumphPay-based loads, or noa@relaypayments.com for Relay-based loads) to prompt them to complete the required steps.

  • You can include our factoring email address, support@denim.com, when contacting your broker so they can provide confirmation directly to our team.

Important: If the broker does not respond within 10 days, the load will be automatically rejected. If this occurs, you must contact the broker directly to request that they update the load status in the TriumphPay portal and provide confirmation. Once the broker has completed these updates, resubmit the load for funding and it will be reviewed and processed.

If required documents (such as all pages of the Bill of Lading, POD, carrier invoice, or rate confirmation) are missing or incomplete, the load cannot be processed.

What to do: Review any notes or messages from our support team regarding missing documents. If a document is flagged as missing, revert the load to draft status, upload the correct and complete documentation, and resubmit for funding.

5. Load Not Found in Our System

In some cases, our team may be unable to locate a load using the reference number provided. This can happen if the load number submitted does not match what is in our system.

What to do: Double-check the load or job number and resubmit. If you continue to have trouble, contact our Factoring Support team at 888-777-5543 or email support@denim.com with the correct load details.

Need Further Assistance?

If you have questions about the status of a specific load, please contact our Factoring Support team:

  • Phone: 888-777-5543

  • Email: support@denim.com

  • Website: Truckstop.com

When reaching out, please include your load/job number and any relevant broker contact information to help us resolve your issue as quickly as possible.