How to Get Your Factored Load Verified and Processed for Payment

Last updated: August 17, 2026

When you factor a load through Truckstop Factoring, the verification process requires confirmation from your broker before funds can be advanced. This article explains what is needed and how to help move the process along quickly.

Prerequisites: Initial Factoring Setup

Before the verification process can begin, the broker must complete the following setup steps:

  1. Receive the Notice of Assignment (NOA) from Truckstop Factoring

  2. Update your carrier account to reflect the factoring arrangement

  3. Receive the invoice at their invoicing email address

What Truckstop Factoring Needs to Process Your Load

Before a factored load can be approved and moved forward for funding, Truckstop Factoring requires a clear email confirmation from the broker that includes all of the following:

  • The load number and agreed rate

  • Confirmation that there are no advances or deductions

  • Confirmation that Truckstop / Internet Truckstop Payments LLC is set up as the remit-to (payee)

  • Confirmation that the load has been delivered (if applicable)

A simple reply from the broker stating these details is sufficient. For example: "Load #[number] is confirmed for $[amount]. No advances or deductions. Payment will be remitted to Truckstop Factoring."

Important: Verification must come from a pre‑authorized contact from the brokerage accounting department. During initial account setup, brokerages provide designated authorized contacts to Truckstop Factoring. Only confirmations from these pre‑authorized contacts can be accepted for load verification and NOA (Notice of Assignment) confirmations. This security procedure protects against fraud.

Exception for certain brokers: Some brokers do not provide rate verification confirmations directly to factoring companies. In these cases, you are responsible for providing all relevant payment details (including any advances) to your factoring representative when submitting the load for factoring. If additional rate verification is required, Truckstop Factoring will contact the broker's account manager directly.

How to Speed Up Verification

If your load is pending verification, here are the most effective steps you can take:

  1. Contact your broker directly and ask them to reply to the verification email sent by Truckstop, or to send a confirmation email to support@denim.com.

  2. CC your broker and Truckstop Factoring on the same email thread so all parties can confirm details together.

  3. Provide the load number when contacting Truckstop Factoring support — this is required to look up and process your load.

  4. Make sure all required paperwork (BOL, signed rate confirmation, invoice) has been submitted.

What Happens After Verification

Once the broker provides the required confirmation and all documentation is in order, Truckstop Factoring will approve the load and move it forward for funding. You will be notified once the load has been processed.

Common Reasons for Delays

  • Factoring setup incomplete: The broker has not yet received the NOA from Truckstop, the account has not been updated, or the invoice has not been received by the broker's invoicing department.

  • NOA or invoice not received by broker: If payment is delayed, contact Truckstop Factoring to confirm they have transmitted both the Notice of Assignment (NOA) and invoice to your broker.

  • Verification from unauthorized contact: The person who responded is not listed as a pre‑authorized contact in Truckstop Factoring's system. Contact your broker's accounting department to ensure verification comes from an authorized representative.

  • Missing broker confirmation: The broker has not yet replied to the verification request. Follow up with your broker directly.

  • Missing or incomplete paperwork: Ensure all required documents (BOL, POD, invoice, signed rate confirmation) are uploaded and complete.

  • Load not visible on broker portal: If the load cannot be found on the broker's web portal, Truckstop will attempt to contact the broker directly. You can help by providing the broker's contact information.

  • Missing load number: Always include your load number when contacting support so your request can be located quickly.

Need Help?

If you need assistance with a pending load, contact Truckstop Factoring Support:

When reaching out, always include your load number so the support team can assist you as quickly as possible.