Seeking Payment for Approved Jobs
Last updated: October 27, 2026
There can be times when you see that your job is approved but it is not paid. There are several possible reasons for such a scenario. See jobs related articles for more context.
- Add a new job (See Add a new job for details)
- Edit job details (See Manage job details for details)
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Due Dates
If the due date of a job is some time in the future, the payment will be made on that future date. Check the job's due date rather than relying on a general payment estimate.
Missing payment settings
The second reason is that your contractor did not accept the invite link and did not connect their bank account. Or, they have not sent you a voided check to update their payment settings.
In the contractors' list, the Payment Method show Missing in such cases, for example as below.
To get your carrier paid, contact them to get the ACH details into their Denim account. If they do not add any payment settings, Denim sends them a check via physical mail to the address on their invoice.
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Non-factored jobs
These jobs do not get paid out until your customer pays to Denim. Open the job details if you are not sure if a job is factored. In Obligations, the Description column shows Factoring Fee for factored jobs.
The job below is non-factored because there is no Factoring Fee listed.
Understanding the payment status
For a non-factored job, the app message payment has not been received means that the broker or customer who owes the invoice has not yet paid Truckstop/Denim. Unlike a factored load, a non-factored job is not funded through an upfront advance. The carrier payable follows receipt and application of the payer's payment.
This explanation applies only to the non-factored payment flow. It does not establish the current state of an individual transaction or provide a payment date. Check the specific load or payment details, or contact Support when customer-specific status is unclear.
When payment depends on the payer
If a carrier asks when a payer-paid, non-factored load will be paid, direct the carrier to contact the broker or customer who owes the invoice and ask when they expect to pay it. An approved for payment notice or an internal approval status does not confirm that the payer has paid or provide a carrier payment or arrival date. Do not infer that Denim has received the funds or promise when the broker or customer will pay.
Payment Issues alert
A Payment Issues alert can appear when non-factored carrier-payable due dates have passed. The displayed overdue due date and alert are not confirmation that the debtor has paid Denim or that a carrier payable has been issued. A report that the debtor sent a check is not confirmation that Denim received and applied it. After the debtor's payment is received and applied, the carrier payables can be sent and the alert may clear. Do not promise a particular payment date or assume that every alert follows the same behavior.
Other payment statuses and next steps
A carrier payment marked Held is typically used in circumstances where the client has already paid the carrier directly and instructed Denim to hold the payment to prevent duplicate disbursement. This is one qualified explanation, not the only possible cause, and it does not mean that the payment will be released automatically.
If a carrier payable is returned because the carrier account could not be located, the carrier should update its payment information and contact Support. Support can review the held payable and confirm whether release or reprocessing is possible. Do not promise an automatic reissue, release, cause for every returned payment, or processing time.
If Support confirms that an eligible non-factored payable can use available Denim Cash, Support may schedule payment before the debtor pays. The later customer payment is then applied to Denim Cash. Check the job and payment status instead of assuming that a payable missing from a scheduling action can be scheduled again. Not all jobs qualify, and payment is not guaranteed.
If Support confirms that funds were credited to Denim Cash after a payment or reversal, distinguish the Denim Cash balance from a bank payout. A separate release request may be needed; release or approval is not automatic.
Checking job completion
For a non-factored job, after the customer's payment is received and applied, the carrier payable should be released and the job marked Completed. If the payment has posted but the job remains Approved, the carrier payable may not have processed yet. This is a diagnostic indication for that payment flow, not proof of timing or status for every job.
For a closed job where the carrier payable was not sent, contact Support about submitting a carrier-payable-only request. If the job is approved and the funds are available in Denim Cash, Support can review whether the payable can be paid from that balance. Do not promise payment or a date.
For an unsubmitted Draft job with a pending carrier check, submit the job for approval before the check can be issued. Submission does not guarantee payment or timing.
The following job is factored because there is a Factoring Fee in the list.
Factored jobs can show separate obligation rows with different statuses. For example, an advance may be Fully Paid while a separate factoring fee remains Expected. One paid obligation does not mean that every obligation is settled.
