How to apply a payment to a different invoice or load

Last updated: August 17, 2026

Sometimes a payment is received and applied to the wrong invoice or load number. This can happen when a customer remits payment referencing an incorrect invoice, or when a payment is processed under a different job number than intended. This article explains how to request a payment reapplication through Denim.

When to request a payment reapplication

You may need to request a payment reapplication if:

  • A customer paid under one invoice number, but the payment should be applied to a different invoice or load.

  • Your accounts receivable shows an outstanding balance, but the customer confirms they have already remitted payment.

  • A remittance was sent to an incorrect email address and was not automatically applied.

What you need to provide

To process a payment reapplication, the Denim support team will need the following:

  1. Written confirmation (Letter of Authorization) from the customer (the paying party) stating it is acceptable to apply the payment from one invoice/reference number to another. This can be provided via email and should clearly identify both the original reference and the target invoice or load number.

  2. Remittance details from the customer, including the payment reference number, amount, and date of payment.

How to submit the request

Once you have gathered the required documentation, contact Denim Support at support@denim.com with the following information:

  • The invoice or load number where the payment was incorrectly applied (or is showing as outstanding).

  • The invoice or load number where the payment should be applied.

  • The written customer authorization (LOA) approving the reapplication.

  • Any remittance documentation provided by the customer.

Once the authorization and remittance details are received, Denim's cash application team will process the reapplication.

Tips

  • Make sure the customer's written confirmation clearly references both invoice numbers so there is no ambiguity.

  • If a remittance was sent to an incorrect email address (e.g., a misspelling of support@denim.com), forward the remittance to Denim Support so it can be applied manually.

  • If you are unsure whether a payment has been received, contact Denim Support with the load or invoice number and any available remittance details before requesting a reapplication.